FAQ
Frequently Asked Questions (FAQ)
🛒 What kind of products do you sell?
We offer a carefully selected range of car accessories , interior care , electronics , and handy gadgets – all with an eye for quality, ease of use, and sleek design.
📦 What is the delivery time of my order?
We'll process your order within 24 hours . Delivery typically takes 1 to 3 business days within the Netherlands and Belgium. You'll receive a Track & Trace code once your package has been shipped.
💳 What payment methods do you accept?
You can pay safely with:
- iDEAL
- Bancontact
- Klarna (Pay Later)
- Credit card (Visa, MasterCard)
- PayPal
🔁 Can I return my order?
Yes. You have a 14-day return policy after receiving your order. Make sure the product is unused and in its original packaging. Email us at info@rdcustomz.nl to request a return.
🔧 Are your products original or universal?
We offer both originally designed accessories and high-quality, universal alternatives . Each product clearly states whether it's specific to a brand/model or universally applicable.
💨 What if my product doesn't work or is damaged?
Contact us within 48 hours of receipt. We'll provide a suitable solution – replacement, repair, or a full refund. Customer satisfaction is our top priority.
📫 How do I contact your customer service?
You can reach us via:
📩 Email: info@rdcustomz.nl
⏰ We usually respond within 24 hours on business days.
📍 Do you also have a physical store?
No, we are a 100% online store . This allows us to offer competitive prices and maintain our focus on fast delivery and top-notch service.
🛠️ Do you also offer assembly or installation?
Some products are easy to install yourself. For accessories that require installation, you can contact a garage or installer of your choice. We provide installation advice for each product.
